2009-06-10

One of my earphones is not as loud as the other. Why?

Your filters have most likely been clogged by wax or dirt build-up. Even the smallest amount of wax can cause a drastic drop in sound level, so change the filters to ensure they haven't been clogged. Most of the earphones returned to Jays are not defective, but clogged.

If the problem persists then contact your reseller for further help. 

If you change the filters regulary and always keep them on while listening your earphones will stay awesome for many years to come!

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